Refund policy

Return and Refund Policy

Effective Date: September 17, 2026

Thank you for choosing TidyLoom.shop. We are dedicated to providing carefully selected jewelry pieces, including earrings, necklaces, and bracelets, designed to add elegance, personality, and confidence to your everyday style. We want every customer to enjoy a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy explains the process and conditions for requesting a return or refund.

This Return and Refund Policy applies to purchases made through https://www.tidyloom.shop/ and is governed by the applicable laws of the State of Illinois, United States.

1. Return Eligibility

We gladly accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The product must include all original packaging, tags, protective materials, and accessories.
Jewelry items must not show signs of wear, scratches, damage, alteration, or exposure to substances that may affect product condition.
Proof of purchase, such as an order confirmation email or receipt, must be provided.

Because jewelry products are personal items, returns that do not meet these conditions may not be accepted.

2. Jewelry Hygiene and Personal Use Considerations

For health, safety, and hygiene reasons, certain jewelry items may have additional return restrictions after use. Earrings and other items that come into direct contact with the body must be returned unused and in original packaging.

We reserve the right to refuse returns for products that have been worn, damaged, modified, or returned without proper packaging.

3. Return Process

To begin a return request, please contact our customer service team:

Email: [email protected]

Please include:

Your full name
Order number
Purchased item(s)
Reason for return
Photos of the item if there is a defect or shipping issue

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving return authorization.

4. Return Shipping Responsibility

Unless the product arrives damaged, defective, incorrect, or incomplete, customers are responsible for return shipping costs.

If the return is caused by an error on our part, including:

Wrong item shipped
Damaged item received
Manufacturing defect

we will review the situation and provide appropriate assistance, including replacement or refund options when applicable.

5. Refund Policy

Once your returned item has been received and inspected, we will send a confirmation regarding your refund status.

Approved refunds will be issued to the original payment method.

Please allow:

5–10 business days for our return review process
Additional processing time depending on your bank or payment provider

Shipping fees, if applicable, may not be refundable unless required by applicable law.

6. Damaged or Defective Items

We encourage customers to inspect their orders upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

Order details
Description of the issue
Supporting photos

We will work with you to determine the appropriate resolution.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability. Customers may contact us to request an exchange option.