Refund policy

OUR ELEGANCE & SATISFACTION GUARANTEE

At GOLDEN PLAN PTY LTD, operating through i4qtwn-ej.myshopify.com, we believe every piece of jewelry carries a story of personal style and grace. From our intricately crafted Earrings and delicate Necklaces to our timeless Bracelets, each item in our collection is curated and inspected to deliver superior brilliance and durability.

We want you to adore your purchase completely. If for any reason a piece does not suit your style or fit your expectations, we offer a fair, transparent 30-day return and refund process to ensure your complete peace of mind.

1. 30-DAY RETURN ELIGIBILITY

You have 30 calendar days from the date your package arrives to initiate a return request.

To qualify for a successful return and refund, your items must meet the following criteria:

  • Hygienic & Condition Standards:

    • Earrings: Due to strict health and personal hygiene regulations, earrings must be untried, unworn, and remain in their original sealed packaging with hygiene seals intact.

    • Necklaces & Bracelets: Must be unworn, free from perfume, lotions, or skin oils, and show no signs of tarnishing, scratches, or altered links.

  • Original Packaging: Items must be returned in their original jewelry boxes, soft pouches, and protective padding, along with any included certificates or promotional gifts.

  • Proof of Purchase: An official order confirmation number or original store receipt is strictly required.

2. HOW TO INITIATE A RETURN

Returning an item is quick and effortless:

  1. Contact Us: Send an email to [email protected] with the subject line "Return Request - [Your Order Number]".

  2. Submit Details: Provide a brief explanation of why you wish to return the item, along with photos showing the unused state of the jewelry and its original packaging.

  3. Receive Instructions: Our customer care team, led by Jason Walker, will review your request within 24 to 48 business hours and provide a Return Merchandise Authorization (RMA) along with detailed return address instructions.

  4. Ship Your Package: Securely pack the item and send it to our physical facility:

    • Returns Facility:

      GOLDEN PLAN PTY LTD

      Attn: Returns Department

      128 Luttrell St

Note: Please do not send items back without prior email authorization, as unapproved returns cannot be processed.

3. RETURN SHIPPING COSTS & RESPONSIBILITY

  • Standard Returns: If you are returning an item due to personal choice or fit preference, you will be responsible for paying your own shipping fees. Shipping costs are non-refundable.

  • Recommended Carrier: Because jewelry items are valuable, we strongly advise using a trackable shipping provider or purchasing carrier insurance. We cannot guarantee receipt of lost or un-tracked return packages.

4. REFUNDS & PROCESSING TIMELINES

  • Quality Inspection: Once your package arrives at our facility, our jewelry specialists will inspect the item to verify its condition and seals.

  • Notification Email: We will send you an email confirmation letting you know whether your refund request has been approved or declined.

  • Refund Disbursement: Approved refunds will be credited back to your original payment method within 5 to 8 business days.

  • Late or Missing Refunds: If you haven't received your refund after 8 business days, please check with your credit card provider or bank, as processing times vary. If you still need help, contact us at [email protected].

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We inspect every chain, clasp, and gem setting before dispatch. However, if your necklace, bracelet, or pair of earrings arrives damaged or broken during transport:

  • Contact us within 48 hours of delivery at [email protected].

  • Include clear close-up photos of the damage alongside your order confirmation number.

  • We will send a complimentary replacement immediately or issue a full refund at no extra cost to you.